Verify your xe8 account on your phone in a few taps. Choose your bank, enter your bank account details and tap Submit. Our system typically reviews it in 5 to 10 minutes, and you'll get an email notification when it's done.
Watch & Follow Along
Prefer watching over reading? This official xe8 video walks through the exact steps below.
Before You Start
If you haven't registered yet, see How to Register first, then log in to your account.
You'll pick your bank or e-wallet from a list, then type in your account name and account number. Have them ready before you start.
Step-by-Step
These steps follow the xe8 phone version. Tap each option exactly as it appears on screen.
On the xe8 home screen, tap Account, the last icon on the right of the bottom navigation bar.
In the Account menu, tap Profile.
At the top of the Profile page you'll see two tabs: My Profile and Identity Verification. Open Identity Verification if it isn't already showing. A warning icon beside the tab means your account isn't verified yet.
Under Choose Bank, tap the bank or e-wallet your account is with. Scroll down to see the full list. It includes Maybank, CIMB Bank, Public Bank, RHB, Hong Leong Bank, Touch 'n Go eWallet, Boost and more. Your selection is marked with a tick.
Enter your Account Name (your legal full name matching your bank account details), then your Account Number. Both fields are required (marked with *).
Double-check your bank, account name and account number, then tap Submit.
xe8 now reviews your details. The page shows Verification in Progress. This typically takes 5 to 10 minutes, and you'll receive an email notification once it's complete. In the meantime, you can still access basic platform features.
When the review is complete, the Identity Verification tab shows a green tick and the page reads Identity Verification Approved. That means your account is fully verified, with complete access to all account features.
After You Submit
Here's what you'll see on the Identity Verification tab, and what each screen means.
Good to Know
Something Not Working?
Work through the table below before contacting support.
| Symptom | Most Likely Cause | What to Do |
|---|---|---|
Can't find the Identity Verification tab | Looking outside the Profile page | Tap Account in the bottom navigation, then tap Profile. Identity Verification sits next to My Profile at the top of the page. |
Submit doesn't respond | A required field is still empty | Make sure Choose Bank, Account Name and Account Number (all marked with *) are filled in, then tap Submit again. |
My name doesn't match my bank account | The Account Name differs from your bank account details, or the account belongs to someone else | Enter your legal full name matching your bank account details. xe8 can't process mismatched or third-party names, so use an account that belongs to you. |
Still showing Verification in Progress | The review isn't finished yet | Reviews typically take 5 to 10 minutes. You'll get an email once it's complete, and you can keep using basic platform features meanwhile. If it takes much longer, contact Customer Support. |
My bank isn't in the list | The Choose Bank list is longer than the first few rows | Scroll down the Choose Bank list. If your bank still isn't there, contact Customer Support. |
Common Questions
